Blank PPM login page on IE after upgrade

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Article ID: 7400

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Blank PPM login page on IE after upgrade

Environment

Release: 451-101-15.1-Clarity-Creator User License
Component:

Resolution

CSS are not getting loaded after upgrade on IE.

 

 

Here are the steps that users needs to follow to workaround the issue : 

 

1. Open IE 

2. Enter the application URL --- users are getting blanks screen here. 

3. Open Developer tools (using F12), now refresh the login screen -- Users should get the login page. 

 

Note:

If the above mentioned steps does not resolve the issue, try Clearing %TEMP% and revisit the page.