The audit trail for the lifecycle status field does not appear to show all the field changes

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Article ID: 7397

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

I'm viewing assets that have the lifecycle status = Decommission. I went to look at who set that status in the audit trail. When viewing the audit trail there is no recording of the change. The field actually is blank in Audit trail. 

Environment

CA Asset Portfolio Management 14.1, any patch level

Resolution

There are several default filters on the out of the box audit trail search screen:  CI = No, Asset=Yes, Managed by APM = Yes.

To see the complete, full audit trail, then select CI=All, Asset=All, and Managed by APM = All.  

You can also create a different default audit history search with your own default values, by making a copy of the default audit history search and changing the values.