SAM - Master Catalog Upload

Article Id: 7396

Status: Published

Updated On: 14-02-2018 08:14

Legacy Id: TEC1089616

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

While trying to load the Master Catalog to CA SAM via Exchange->Exchange Directory… but when I click on the "Upload File".. I get the following error(s):

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

-or-

HTTP Error 404.13 – Not Found

The requested filtering module is configured to deny a request that exceeds the request content length.

Cause:

The 'requestLimits' in IIS 7 -> maxAllowedContentLegnth setting is too small / limited.

Environment:

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

Resolution:

1) Open IIS 7

2) Click Server-> under Management select Configuration Editor

3) Open Deepest Path: MACHINE/WEBROOT/APPHOST AND EXPAND requestLimits

4) The default setting is 30000000; change this to 3000000000. SAVE setting.