CA Employees ONLY. Can't authenticate to log into Flowdock via mobile device. App freezes.

Article Id: 7370
Status: Published
Updated On: 14-02-2018 07:18
Legacy Id: TEC1461121
Products:
CA Flowdock
Issue/Introduction:

On both Android and Apple, during signing in or SAML authentication stage, the app freezes.

Environment:

Release:
Component: FLODOC

Resolution:

On your computer, log into Flowdock:
  1. select your avatar on the top left side of the screen
  2. select Account (this will open in a new browser tab)
  3. if you are signed then select Active Sessions (right side of screen)
  4. if you are NOT signed in, sign in using Returning User - Log in
    1. use your [email protected], NO password
    2. on the next SSO screen, again, use your [email protected] and your PMFkey password
  5. select Active Sessions
  6. use the Revoke

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKDQAA4" alt="revoke.png" width="48" height="20"> button and revoke all of the active session except the current one
  7. if the current session is connected via CA SSO 

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKDRAA4" alt="viaCASSO.png" width="291" height="42"> then log onto your phone the same way
  8. if the current session is NOT connected via CA SSO, please log out, and log back in the SAME way as above
  9. Log in through your phone the same way (use your [email protected], then log in through CA's page using your [email protected] w/ pmkey password)

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