CA Employees ONLY. Can't authenticate to log into Flowdock via mobile device. App freezes.

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Article ID: 7370

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Updated On:

Products

CA Flowdock

Issue/Introduction

On both Android and Apple, during signing in or SAML authentication stage, the app freezes.

Environment

Release:
Component: FLODOC

Resolution

On your computer, log into Flowdock:
  1. select your avatar on the top left side of the screen
  2. select Account (this will open in a new browser tab)
  3. if you are signed then select Active Sessions (right side of screen)
  4. if you are NOT signed in, sign in using Returning User - Log in
    1. use your [email protected], NO password
    2. on the next SSO screen, again, use your [email protected] and your PMFkey password
  5. select Active Sessions
  6. use the Revoke

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKDQAA4" alt="revoke.png" width="48" height="20"> button and revoke all of the active session except the current one
  7. if the current session is connected via CA SSO 

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKDRAA4" alt="viaCASSO.png" width="291" height="42"> then log onto your phone the same way
  8. if the current session is NOT connected via CA SSO, please log out, and log back in the SAME way as above
  9. Log in through your phone the same way (use your [email protected], then log in through CA's page using your [email protected] w/ pmkey password)

Attachments

1558700179988000007370_sktwi1f5rjvs16oyw.png get_app
1558700178136000007370_sktwi1f5rjvs16oyv.png get_app