Alerts are showing up in the SOI console from Spectrum connector that do not show up in Spectrum. These have a summary of "Device is unreachable"
Also seen in the Connector log are entries looking like this:
Release: Component: SPCINT
By default Spectrum will send over Root Cause Analysis (RCA) alarms over to the connector and then into SOI. SOI does not support these conditions, so it has a place holder alarm for the RCA alarms from Spectrum and it has a critical condition in SOI.
Set enableRCA to 0 in the SOI Administration webpage for the connector. Or, it can be done on the connector machine by editing SOI\resources\Configurations\spectrumim_<hostname>_<spectrumserver>.xml file.
Default value is “enableRCA="1”
Change this into “enableRCA="0”
Restart the CA Integration Service, and the connector.
Enabling RCA feature works for new alarms only since enabled, not for existing alarms.