Root cause alarms showing in SOI Console
Article ID: 73535
Updated On:
Products
CA Spectrum
Issue/Introduction
Alerts are showing up in the SOI console from Spectrum connector that do not show up in Spectrum.
These have a summary of "Device is unreachable"
Also seen in the Connector log are entries looking like this:
AlertDiagnosis=Symptom
These have a summary of "Device is unreachable"
Also seen in the Connector log are entries looking like this:
AlertDiagnosis=Symptom
Environment
Release:
Component: SPCINT
Component: SPCINT
Cause
By default Spectrum will send over Root Cause Analysis (RCA) alarms over to the connector and then into SOI.
SOI does not support these conditions, so it has a place holder alarm for the RCA alarms from Spectrum and it has a critical condition in SOI.
SOI does not support these conditions, so it has a place holder alarm for the RCA alarms from Spectrum and it has a critical condition in SOI.
Resolution
Set enableRCA to 0 in the SOI Administration webpage for the connector.
Or, it can be done on the connector machine by editing SOI\resources\Configurations\spectrumim_<hostname>_<spectrumserver>.xml file.
Default value is “enableRCA="1”
Change this into “enableRCA="0”
Restart the CA Integration Service, and the connector.
Or, it can be done on the connector machine by editing SOI\resources\Configurations\spectrumim_<hostname>_<spectrumserver>.xml file.
Default value is “enableRCA="1”
Change this into “enableRCA="0”
Restart the CA Integration Service, and the connector.
Additional Information
Enabling RCA feature works for new alarms only since enabled, not for existing alarms.
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