CA SDM UI not showing properly after upgrade or install of a cumulative patch

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading CA Service Desk Manager (CA SDM) or applying a cumulative patch, some parts of the SDM UI do not show properly.

Environment

CA Service Desk Manager 17.x

All Supported Operating Systems

Resolution

Run the following commands on the CA SDM server(s): 

pdm_webcache -H 
pdm_webcache -b 

After this is completed, close all web browser windows, clear web browser cache and attempt to access the CA SDM UI.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/upgrading/upgrade-to-ca-service-management-17-3/upgrading-to-ca-service-desk-manager-17-3/perform-the-ca-sdm-post-upgrade-tasks/configure-ca-sdm-servers-after-upgrade.html