CA SDM 17.0 new UI not showing after upgrade

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Article ID: 7345

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading to CA Service Desk Manager (CA SDM) 17.0, the new 17.0 UI is not appearing, but instead the "old" UI is still showing

Environment

CA Service Desk Manager 17.0All Supported Operating Systems

Resolution

Run the following commands on the CA SDM 17.0 server(s): 

pdm_webcache -H 
pdm_webcache -b 

After this is completed, close all web browser windows, clear web browser cache and attempt to access the CA SDM 17.0 UI.

Additional Information

https://docops.ca.com/ca-service-management/17-0/en/implementing/implement-ca-service-management-17-0/upgrade-to-ca-service-management-17-0/upgrading-to-ca-service-desk-manager-17-0/perform-the-ca-sdm-post-upgrade-tasks/configure-ca-sdm-servers-after-upgrade