Identity Manager server log shows JSON errors during login

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Article ID: 7327

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

The following errors are seen in the application server log when users login or when there is an attempt to modify their password

net.sf.easyjson.UnmarshallException: couldn't parse JSON
at net.sf.easyjson.JSONSerializer.fromJSON(Unknown Source)
at net.sf.easyjson.JSON.getObject(Unknown Source)
com.netegrity.llsdk6.imsimpl.passwordservices.PasswordBlobImpl.createBlobFromText(PasswordBlobImpl.java:66)
com.netegrity.llsdk6.imsimpl.managedobject.UserImpl.getPasswordBlob(UserImpl.java:3292)
com.netegrity.llsdk6.imsimpl.managedobject.UserImpl.authenticate(UserImpl.java:708)
com.netegrity.webapp.authentication.DefaultAuthenticationModule.authenticate(DefaultAuthenticationModule.java:73)
com.netegrity.webapp.authentication.FrameworkLoginFilter.authenticateUser(FrameworkLoginFilter.java:573)
com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:374)
io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)
io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)
com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100)
io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)
io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)
com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:35)
io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)
io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)
io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:85)
io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)
io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)
org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)
io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131)

Cause

This error (com.netegrity.llsdk6.imsimpl.passwordservices.PasswordBlobImpl.createBlobFromText(PasswordBlobImpl.java:66) ) would normally be related to SiteMinder integration. While the integration does not have to be currently in place, it usually refers to a Corporate Directory which used in any previous IM/SM integration.

Environment

IM 12.6 SPx

Resolution

Normally, clearing the %PASSWORD_DATA% attribute for a user which triggers this error would resolve it (this would have to be done per user). This can be done via any LDAP browser, such as JXplorer.
%PASSWORD_DATA% is a metadata attribute, so while it does not contain the actual current password, it does contain information about the passwords and it is used for tracking purposes (as configured in the password policy).

It is always advised to take backup of the directory before any mass change is to be applied.