CA Identity Manager: Environment throws ORA 28001 exception
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CA Identity Manager: Environment throws ORA 28001 exception


Article ID: 73218


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On


The Identity Manager application server will not start up, it begins but fails to boot up fully and shuts itself down. 

Errors in the logs: 
Caused by: java.sql.SQLException: ORA-28001: the password has expired 
ERROR [ims.tmt.CreateDatabaseSchema] (ServerService Thread Pool -- 01) The datasource configuration of Task Persistence is invalid.: javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/iam/im/jdbc/jdbc/idm 
ERROR [ims.Main] (ServerService Thread Pool -- 92) The IAM FW Startup was not successful 


Release: CAIDMB99000-14.0-Identity Manager-B to B


Oracle DB password expired, making it impossible for IM to connect to the TPDB. Without that connection IM cannot start up successfully.

To resolve this, have your Oracle DBA set the service account password back to it's original password and modify the entry so that the password never expires to prevent this issue in the future.