CA Identity Manager: Environment throws ORA 28001 exception

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

The Identity Manager application server will not start up, it begins but fails to boot up fully and shuts itself down. 

Errors in the logs: 
Caused by: java.sql.SQLException: ORA-28001: the password has expired 
ERROR [ims.tmt.CreateDatabaseSchema] (ServerService Thread Pool -- 01) The datasource configuration of Task Persistence is invalid.: javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/iam/im/jdbc/jdbc/idm 
ERROR [ims.Main] (ServerService Thread Pool -- 92) The IAM FW Startup was not successful 
 

Environment

Release: CAIDMB99000-14.0-Identity Manager-B to B
Component:

Resolution

Oracle DB password expired, making it impossible for IM to connect to the TPDB. Without that connection IM cannot start up successfully.

To resolve this, have your Oracle DBA set the service account password back to it's original password and modify the entry so that the password never expires to prevent this issue in the future.