Unable to collect all metrics from Guest VMs using vmware probe - unable to alarm on those same metrics

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Even after enabling alarms/QoS for a specific metric in the VMware probe, those metrics are not being collected, and alarms not being generated.

The problem may not affect all metrics; in particular, Disk Free/Capacity metrics seem most likely to be problematic.

Environment

Release: Any

Cause

If everything is configured properly from the UIM side, and the template has been applied, metrics show active, etc, the problem is most likely with VMWare Tools.  Many customers have reported problems with older versions of VMTools and the probe will not be able to retrieve all metrics if VMTools is not installed.

 

 

Resolution

Install/upgrade the latest available VMware Tools onto the guest VMs. If the latest version is already present, try re-installing VMTools.