The Export button does not work since enabling SSL in Service Desk Manager

book

Article ID: 7304

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

I have configured my Service Desk Manager environment for SSL, but now the export button no longer works.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

Log into the Service Desk Manager application server and browse into the installation folder. Within the root of the folder take a backup of the NX.ENV file and then edit the following variable:

@NX_SERVLET_SERVER_URL=http://servicedeskhostname:8080

Change it to

@NX_SERVLET_SERVER_URL=https://servicedeskhostname:8443

In the example above "servicedeskhostname" would represent the hostname of the ServiceDesk server, and 8443 is the port.

Save the file and recycle services of CA Service Desk Manager for the change to take place.