The Export button does not work since enabling SSL in Service Desk Manager


Article ID: 7304


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


I have configured my Service Desk Manager environment for SSL, but now the export button no longer works.


Release: SDMU0M99000-14.1-Service Desk Manager-Full License


Log into the Service Desk Manager application server and browse into the installation folder. Within the root of the folder take a backup of the NX.ENV file and then edit the following variable:


Change it to


In the example above "servicedeskhostname" would represent the hostname of the ServiceDesk server, and 8443 is the port.

Save the file and recycle services of CA Service Desk Manager for the change to take place.