Getting error while running discovery wizard for remote hub

Article Id: 7298

Status: Published

Updated On: 14-02-2018 08:14

Legacy Id: TEC1873052

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

While running discover wizard for a remote hub getting the below error:

"Unable to acquire version information. Please check discovery agent and try again."

Environment:

UIM 8.51

Resolution:

1) Take a back up of discovery_agent folder and delete the discovery_agent from the hub with problem(s)

2) deploy the java_jre again to the hub with the problem discovery_agent(s)

3) run a delete query from the back end database to remove the discovery _agents from the CM_DISCOVERY_AGENT table

example

delete from CM_DISCOVERY_AGENT where hub = '<Hubname>'

4) deploy the discovery_agent back to the problem hub(s)

5) deactivate and activate the discovery_server

6) wait 10 minutes