'No suitable driver found for jdbc:OpenAccess' error when running JasperSoft reports

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

'No suitable driver found for jdbc:OpenAccess' error when running JasperSoft reports.

Environment

CA Service Desk Manager 14.1.03 or higher, 17.x

JasperSoft 6.x and 7.x

All Supported Operating Systems

Resolution

Please follow the steps from the following DOCOPS URL to edit the SDM data source in Jasper: 

Install and Integrate CABI JasperReports Server r6.4.3 with CA Service Management

Specifically, the JDBC driver should be "com.ddtek.jdbc.openaccess.OpenAccessDriver" 

For the URL portion of the SDM_DS JasperSoft datasource, it must be in the format of: 

jdbc:openaccess://<ca_sdm_hostname>:19987;ServerDataSource=Default 

Where <ca_sdm_hostname> is the host name of the server where CA SDM is installed.

Test the data source connection and save the changes.