CA Service Desk Manager 14.1.03 or higher, 17.x

JasperSoft 6.x and 7.x

All Supported Operating Systems

Please follow the steps from the following DOCOPS URL to edit the SDM data source in Jasper: 

https://techdocs.broadcom.com/content/broadcom/techdocs/language-masters/en/ca-enterprise-software/business-management/ca-service-management/14-1/integrating/cabi-jasperreports-server-for-ca-service-management/configure-cabi-jasperreports-server-for-ca-service-management/install-and-configure-cabi-jasperreports-server-r6-3-0.html

Specifically, the JDBC driver should be "com.ddtek.jdbc.openaccess.OpenAccessDriver" 

For the URL portion of the SDM_DS JasperSoft datasource, it must be in the format of: 

jdbc:openaccess://<ca_sdm_hostname>:19987;ServerDataSource=Default 

Where <ca_sdm_hostname> is the host name of the server where CA SDM is installed.

Test the data source connection and save the changes.

https://techdocs.broadcom.com/content/broadcom/techdocs/language-masters/en/ca-enterprise-software/business-management/ca-service-management/14-1/integrating/cabi-jasperreports-server-for-ca-service-management/configure-cabi-jasperreports-server-for-ca-service-management/install-and-configure-cabi-jasperreports-server-r6-3-0.html