CAB Console bypassing Change Order Status Transitions

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Article ID: 7296

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

 

CAB Console bypassing Change Order Status Transitions

Using CAB console we can set Approved the Status of a change order, but noticed that this can be done regardless the current Status value and not taking into account the valid Status Transitions.

Let see an example :

In following image, the dropdown list display the new valid Status value taking into account the current one and the valid Status Transitions registered in the system. 

In the following change order detail form, you can see that the Approved status value is not displayed in the dropdown list and then you can not Approve this Change Order as per its current status.

But going to the Cab Console you can Approve the Change Order (Status for the Change Order is set to Approved).

 

<Please see attached file for image>

cab_console_3.jpg

 

<Please see attached file for image>

cab_console_4.jpg

 

Cause

 

The CAB Console Approve button behavior is affected by the option in Option Manager called Status_Policy_Violation.

By default , it is installed with value Warn.

Specifies how strictly the system enforces Status policies BUT ONLY applies to automated system processes, such as integrations and macros. The end user is unaffected by this option.
Valid option values are:

  • Warn  --  Allows the status policy violation to proceed, but a warning message is written to the log.
  • Allow  --  Allows the status policy violation to proceed, but no warning message is written to the log.
  • Reject --  Rejects the status policy violation and an error message appears.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

 

If you want to avoid CAB Console bypassing Change Order Status Transitions, install option Status_Policy_Violation with value Reject.

Only when this option in option manager is installed with value Reject, then, CAB Console can not bypass Change Order Status Transitions to approve a Change Order.

 

Attachments

1558703072354000007296_sktwi1f5rjvs16q3p.jpeg get_app
1558703069671000007296_sktwi1f5rjvs16q3o.jpeg get_app