RHEL 7 - IM Prov Server : error while loading shared libraries: libetatools.so

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

On recently installed IM Provisioning Server 14.1 on RHEL 7.3. some provisioning server commands fails due to a missing library.

cd /opt/brcm/iga/inst/imps/bin


./etautil ./etautil: error while loading shared libraries: libetatools.so: cannot open shared object file: No such file or directory

Environment

Release: 14.X, 15.X
Component: Identity Manager

Resolution

You are either logging in as a user different from the user that performed the install or you are not using proper command to change to login shell of igx user in v15.

Please remember that when you su to a user, to inlude the "-" in the command. This tells the "su -" to load the profile of the user you are SUing to.