CA Spectrum or CA Performance Management (CAPM) installation error: JRE libraries are missing or not compatible....

book

Article ID: 7280

calendar_today

Updated On:

Products

CA Spectrum CA Performance Management - Usage and Administration

Issue/Introduction

When installing either CA Spectrum or CA Performance Management (CAPM) components (such as the DA) on Linux, the install fails to proceed and the following error is seen:

Preparing to install

Extracting the JRE from the installer archive...

Unpacking the JRE...

Extracting the installation resources from the installer archive...

Configuring the installer for this system's environment...

 

Launching installer...

 

JRE libraries are missing or not compatible....

Exiting....

Error when installing data collector

Cause

There is no space or incorrect permissions on the /tmp/ directory.

CA Spectrum, CA Spectrum Remote Administration (SRAdmin) Daemon and CAPM component installations require root privileges to evaluate available resources and run custom installation scripts. Installing under the root ensures root privileges for the setuid executable, which lets the SpectroSERVER connect to SNMP ports. Because an initial installation generates residual files with root ownership, subsequent upgrade installations also require root privileges.

Environment

CA Spectrum 
CA Performance Management
OS: RHEL (any supported release)

Resolution

Make sure there is sufficient space in /tmp/ folder and the root user has full permission on /tmp/ folder.

Is it writeable and executable for the root user?

Check the directory permissions as follows:

# ls -ld /tmp

drwxrwxrwt. 12 root root 4096 Jul 19 04:13 /tmp

To check the disk space available in /tmp, run:

df /tmp  

You can grant exec permissions to /tmp:

mount -o remount,exec /tmp

If it is not possible to provide required access to /tmp folder or there is insufficient space, you can install CA Spectrum or CAPM using a different folder as tmp folder by redirecting the System /tmp to to another file system with sufficient space.   For example: 

sudo su

mkdir /<AnotherFilesystem>/tmp

chown root.root /<AnotherFilesystem>/tmp

chmod 1777 /<AnotherFilesystem>/tmp

export IATEMPDIR=/<AnotherFilesystem>/tmp

 

Additional Information

Verify that the 32 bit glibc package is installed.  If not, the installer will error;

sudo yum install -y glibc.i686