CA Software Asset Manager 4.2.1 upgrade error on check installation with php_cli_executable

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Article ID: 7269

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When running the check installation after upgrading the CA SAM directories to 4.2.1, the check installation fails with an error related to the php_cli_executable

<Please see attached file for image>

SAM421Upgrade_php_cli.jpg

Cause

There is a new config.ini entry for the php_cli_executable path that needs to be populated with a correct path. 

Environment

Upgrade from any CA Software Asset Manager 4.x release to CA Software Asset Manager 4.2.1

Resolution

1.  Edit the config.ini file, located at:  \Program Files (x86)\CA\SAM\app\includes\prod\st

2.  Modify the php_cli_executable entry with the path to the php.exe  

     For example:  php_cli_executable = "C:\\Program Files (x86)\\CA\\SAM\\env\\php\\php.exe\\"    (backslashes and double quotes are required) 

Attachments

1558702623376000007269_sktwi1f5rjvs16pxo.jpeg get_app