Password Change - Status: Error 85 - Time out in Policy Server

Products

• CA Single Sign-On
• SITEMINDER

Issue/Introduction

During password resets, an error 85 is seen in the Policy Server logs.

Below is an export from the logs:

[2029/140188888049408][Wed Feb 21 2018 16:53:14][SmAuthUser.cpp:5195][INFO][sm-log-00000] Execution time exceeded threshold. (CSmAuthUser::AuthenticateUserDir, 20045, 5000, agent=<agent> client=*10.0.0.1 server=https://host.example.com resource=/<application>/default.aspx action=GET user=<user>)

 

Resolution

Index the Oracle LDAP User Store to solve the issue.