During password resets, an error 85 is seen in the Policy Server logs.
Below is an export from the logs:
[2029/140188888049408][Wed Feb 21 2018 16:53:14][SmAuthUser.cpp:5195][INFO][sm-log-00000] Execution time exceeded threshold. (CSmAuthUser::AuthenticateUserDir, 20045, 5000, agent=<agent> client=*10.0.0.1 server=https://host.example.com resource=/<application>/default.aspx action=GET user=<user>)
Index the Oracle LDAP User Store to solve the issue.