Password Change - Status: Error 85 - Time out

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

During password resets an error 85 is seen in the policy server logs. Below is an export from the logs:

[2029/140188888049408][Wed Feb 21 2018 16:53:14][SmAuthUser.cpp:5195][INFO][sm-log-00000] Execution time exceeded threshold. (CSmAuthUser::AuthenticateUserDir, 20045, 5000, agent=XXXXXXXXXX01 client=*xx.yy.xx.yy server=https://host.example.com resource=/iportal25/default.aspx action=GET user=tlewis2)

Environment

All Policy Server releases

Resolution

Indexing the Oracle LDAP user store resolved the issue.