SiteMinder : Policy server fails to start with LDAP_ADMINLIMIT_EXCEEDED
Article ID: 7257
Updated On:
Products
Issue/Introduction
CA Directory as Policy Store, The policy server is unable to start with the below message present in the smps log:
[14787/4099335888][Fri Jun 23 2017 14:28:23][smldaputils.cpp:1540][ERROR][sm-Ldap-01630] Unable to search and fetch more data entries from the Data Store. LDAP_ADMINLIMIT_EXCEEDED, Error has been detected. Please re-configure the lookthrough parameter of your Directory Server, as suggested in your "Directory Server Manual" or bind the Directory Server with root dn to overcome this problem. Ex : For Iplanet / Netscape, bind the Directory Server as "cn=Dxxxxx Mxxxxxx"
[14787/4099335888][Fri Jun 23 2017 14:28:23][smldaputils.cpp:1541][ERROR][sm-Ldap-01620] Terminating the server/process....
Environment
CA Direcotry as Policy Store Policy server 12.8.x
Cause
The error seen in the Policy Server smps log file is usually caused by the 'max-op-size' setting on the CA Directory side.
'max-op-size' limits is the number of entries that can be returned by a single search request. This is known as an administrative size limit.
The Policy Server on startup attempts to read all the objects from the policy store to cache the entire store.
If you have a large store, the 'max-op-size' defined can be reached which causes the Policy Server to fail on startup.
The 'max-op-size' can be found under under the limit config file used by the DSA on the CA Directory side.
Resolution
The 'max-op-size' can be found under under the limit config file used by the DSA on the CA Directory side. it needs to be increased to allow the Policy Server to get all the objects on startup.
Some environments don't use a limits config file, but have all the DSA settings located in <Install_Dir>/CA/Directory/dxserver/config/servers/{Name of Policy DSA}.dxi file under #service limits entry:
Please check DSA's warn log file and see how many entries are loaded into cache.
max-op-size must be higher than that number of entries to ensure the whole policy store can be fetched by Policy Server.
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