Agent for SharePoint sometimes printing Unknown SiteMinder WebAgent in the error log header

book

Article ID: 7256

calendar_today

Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Roughly half the time when I start Agent for SharePoint, the Agent log file shows the correct product name at the beginning. But the other half of the time, it displays "Unknown SiteMinder WebAgent". This is occurring on a single host, and there have been absolutely no changes made to the host between startups yielding a different product name. Why does this happens and what's the impact on the overall Agent for SharePoint functionalities ?

Environment

CA SSO Sharepoint agent 12.5

Resolution

This is just a cosmetic issue which bears no effect on product functionality. It may safely be ignored. The problem has not been reported anymore after upgrading the Agent for SharePoint to 12.51CR05.