Is there a way to remove the uid from the mapped fields for userid and only map sAMAccountname to the userid field when pdm_ldap_sync is executed.
Release: CA Servicedesk Manager 17.X.
Solution is to modify ldap.maj file located under :
NX_ROOT\bopcfg\majic\ldap.maj
Step1 : **Locate the following line:
<< userid uid,sAMAccountName STRING ; >>
**And remove "uid" so it matches the following:
<< userid sAMAccountName ​STRING ; >>
Step 2: Then recycle CA Servicedesk Manager Server services.
This change will force ServiceDesk to try to map to only sAMAccountName, will not try for uid and sAMAccountName.