How to remove UID from Mapped Fields during LDAP_SYNC?
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How to remove UID from Mapped Fields during LDAP_SYNC?

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Article ID: 72470

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Is there a way to remove the uid from the mapped fields for userid and only map sAMAccountname to the userid field when pdm_ldap_sync is executed.

Environment

Release: CA Servicedesk Manager 17.X.

Resolution

Solution is to modify ldap.maj file located under :
NX_ROOT\bopcfg\majic\ldap.maj
Step1 : **Locate the following line: 
             << userid          uid,sAMAccountName           STRING ; >>
            **And remove "uid" so it matches the following:
            << userid          sAMAccountName           ​STRING ; >>

Step 2: Then recycle CA Servicedesk Manager Server services. 

This change will force ServiceDesk to try to map to only sAMAccountName, will not try for uid and sAMAccountName.