AHD04400:Argument error

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When selecting Administration Tab ->xFlow Interface -> General from the Service Desk Manager ADMINISTRATION tab, the content will not be loaded and an "AHD04400: Argument error" error message is received

Environment

Service Desk Manager - All Supported versions.

Resolution

Need to edit all WEB.CFG files in the NX_ROOT\samples\pdmconf and NX_ROOT\bopcfg\www directories on ALL Service Desk Manager servers (Primary/Secondary or for an AA environment the Background, Standby and all Application servers) to update the following:

Find:

Windows_SecureValidator.FactoryString ^[A-Za-z_:]*$

Change to:

Windows_SecureValidator.FactoryString ^[A-Za-z0-9_:]*$

A restart of SDM services is required for the change to take effect.