The time range pull-down menu for SLA reports in the APM CE (CEM) GUI is missing.

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Article ID: 7245

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

 The time frame drop-down box does not show up at all. The result is not being able to select the desired SLA report time frame and generate a report.

<Please see attached file for image>

CEM_TIME_RANGE_OFF.png

Also the Usergroup drop-down box shows abnormal values:

<Please see attached file for image>

cem5.png

Cause

   The likely cause is a mismatch during user group identification. This matching issue is due possibly to to a user group length of more than 200 characters. The result is the page alignment being displayed incorrectly.  

Environment

All supported APM releases running CEM.

Resolution

After having a backup of the APM database, perform one of these two operations.

  1. Correct the user group identification from the business application settings.

  2- Delete the user group from the APM CE (CEM) setup UI.

 

Restart the cluster after making these changes.

Attachments

1558703295875000007245_sktwi1f5rjvs16q6l.png get_app
1558703293997000007245_sktwi1f5rjvs16q6k.png get_app