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The time range pull-down menu for SLA reports in the APM CE (CEM) GUI is missing.


Article ID: 7245


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


 The time frame drop-down box does not show up at all. The result is not being able to select the desired SLA report time frame and generate a report.

<Please see attached file for image>


Also the Usergroup drop-down box shows abnormal values:

<Please see attached file for image>



   The likely cause is a mismatch during user group identification. This matching issue is due possibly to to a user group length of more than 200 characters. The result is the page alignment being displayed incorrectly.  


All supported APM releases running CEM.


After having a backup of the APM database, perform one of these two operations.

  1. Correct the user group identification from the business application settings.

  2- Delete the user group from the APM CE (CEM) setup UI.


Restart the cluster after making these changes.


1558703295875000007245_sktwi1f5rjvs16q6l.png get_app
1558703293997000007245_sktwi1f5rjvs16q6k.png get_app