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Agent installation or upgrade fails with error "Script executed with error: 1"


Article ID: 7238


Updated On:


CA Client Automation - IT Client Manager CA Client Automation


Installation or Upgrade of ITCM Agent on Linux/Unix, following error appears :


Aborting install due to error previously reported

10:42:11 !!  Script executed with error: 1

Script or command "scripts/install/postinterview" failed with exit code 1.

Reason:The script or command encountered a problem.

Action:Find further details in the installation log file





This problem could be caused by a corrupted installation of ITCM Agent.


In output of command

lsm -l -O PIF


The products ca-dsm* are present but the files/directories under /opt/CA/DSM (or under directory set by $CA_ITCM_BASEDIR) are missing or partially deleted


Client Automation Unix\Linux - All versions


The solution is to delete the corrupted installation of ITCM Agent with this command :


lsm -e ca-dsm


and try again the installation