DA Hangs and never starts loading attributes
DX NetOps Performance Management Data Aggregator fails to start properly after OS patching.
The Data Aggregator (DA) dadaemon service was unable to start after an OS patching and shows synchronization failure in Portal.
The DA is owned and run by a sudo root non-root user.
The following error message is found in the (default path shown) /opt/IMDataAggregator/apache-karaf-<version>/data/logs/karaf.log file.
ERROR | xtenderThread-41 | 2018-02-26 10:21:01,022 | BrokerSetup | m.core.provision.jms.BrokerSetup 169 | om.ca.im.common.core.jms | | java.io.FileNotFoundException: /opt/IMDataAggregator/apache-karaf-2.4.3/deploy/local-jms-broker.xml (Permission denied)
All supported DX NetOps Performance Management releases
System reset ownership
Check the permissions on the /opt/IMDataAggregator/apache-karaf-<version>/deploy/ directory.
It should be owned by the non-root service account that runs the DA processes. If it is not take these steps.