Identity Portal Login Fails with "System is currently unavailable" Error

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

When attempting to access the Identity Portal User Console via the URL http://<hostname>:<port>/sigma/app/index#/login, the user login prompt fails to load and displays the following error message:

System is currently unavailable
Please contact your system administrator
[Try Again]

 

Environment

Identity Portal 14.5.01 CHF01

Cause

The Userid attribute is missing from the User Attributes configuration within the Managed Object Attributes setup in the Identity Portal AdminUI.

 

 

Resolution

Follow these steps to add the missing Userid attribute in the Identity Portal AdminUI:

1. Access the CA Identity Portal AdminUI:

   • Open your web browser and navigate to the URL: https://<ip-address>:<port>/sigma/admin.

2. Login:

   • Enter your administrative credentials to access the portal.

3. Navigate to Setup:

   • Once logged in, go to the Setup menu.

4. Select Managed Object Attributes:

   • Under the Setup menu, click on Managed Object Attributes.

5. Locate User Attributes Section:

   • Within Managed Object Attributes, find the User Attributes section.

6. Add Userid Attribute:

- Check for the Userid attribute. If it’s missing, proceed to add it:

- Click on Add User Attribute.

 - Enter "Userid" as the  Diaplay Name, IM as Connector, %UER_ID% as Backend Name and Enable the Searchable check box.
 

7. Save Changes:

   • Save your changes to ensure that the Userid attribute is added successfully.

8. Verify Configuration:

   • Double-check if the Userid attribute appears in the User Attributes list to confirm it has been added correctly.

 

 

Additional Information

After saving the configuration changes:

1. Restart the Connector.

2. Clear the web browser cache and refresh the Identity Portal User Console page.