After deploying Identity Portal(IP) and creating an IM connector, login to IP User console will result in an error: "CA Identity Portal - System is currently unavailable. Please contact your system administrator"

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Accessing the url: http:<hostname>:<port>/sigma/app/index#/login instead of ask for userLogin returns the following error message:

 

System is currently unavailable

Please, contact your system administrator

<Try Again>

 

Environment

Identity Portal 14.5.01 CHF01

Cause

1. Platform/Tool:

   • CA Identity Portal AdminUI

2. Location:

   • URL: https://<ip-address>:<port>/sigma/admin

3. Navigation Path:

   • Go to the Setup menu.
   • Select Managed Object Attributes.

4. Problem:

   • In the User Attributes section, the Userid attribute is missing.

 

 

Resolution

To resolve this issue, add the the user attribute as shows in CA Identity Portal AdminUI (https://<ip-address>:<port>/sigma/admin under menu Setup, "Managed Object Attributes", User Attributes is missing the Userid user attribute to be added.

1. Access the CA Identity Portal AdminUI:

   • Open your web browser and navigate to the URL: https://<ip-address>:<port>/sigma/admin.

2. Login:

   • Enter your administrative credentials to access the portal.

3. Navigate to Setup:

   • Once logged in, go to the Setup menu.

4. Select Managed Object Attributes:

   • Under the Setup menu, click on Managed Object Attributes.

5. Locate User Attributes Section:

   • Within Managed Object Attributes, find the User Attributes section.

6. Add Userid Attribute:

- Check for the Userid attribute. If it’s missing, proceed to add it:

- Click on Add User Attribute.

 - Enter "Userid" as the  Diaplay Name, IM as Connector, %UER_ID% as Backend Name and Enable the Searchable check box.
 

7. Save Changes:

   • Save your changes to ensure that the Userid attribute is added successfully.

8. Verify Configuration:

   • Double-check if the Userid attribute appears in the User Attributes list to confirm it has been added correctly.

 

 

Additional Information

Restart the connector

Refresh the browser