ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

After following TEC1680587 to upgrade Tomcat web server used with CABI JasperSoft from 7.x to 8.x, JasperSoft interface is not available and produces the following error: HTTP Status [404] – [Not Found] Type Status Report Message /jasperserver-pro

book

Article ID: 7210

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After following TEC1680587 to upgrade Tomcat web server used with CABI JasperSoft from 7.x to 8.x, JasperSoft interface is not available and produces the following error:

HTTP Status [404] – [Not Found] 

Type Status Report 

Message /jasperserver-pro

Cause

The Tomcat Catalina log contains the following error:

SEVERE [localhost-startStop-1] org.apache.catalina.core.ContainerBase.addChildInternal ContainerBase.addChild: start: 

 org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/jasperserver-pro]]

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:167)

at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:752)

at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:728)

at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734)

at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:1107)

at org.apache.catalina.startup.HostConfig$DeployDirectory.run(HostConfig.java:1841)

at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: java.lang.NoClassDefFoundError: org/apache/tomcat/dbcp/dbcp/BasicDataSourceFactory

at java.lang.ClassLoader.defineClass1(Native Method)

at java.lang.ClassLoader.defineClass(Unknown Source)

at java.security.SecureClassLoader.defineClass(Unknown Source)

at org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2277)

at org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:811)

at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1254)

at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1119)

at org.apache.naming.factory.FactoryBase.getObjectInstance(FactoryBase.java:61)

at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)

at org.apache.naming.NamingContext.lookup(NamingContext.java:839)

at org.apache.naming.NamingContext.lookup(NamingContext.java:159)

at org.apache.naming.NamingContext.lookup(NamingContext.java:827)

at org.apache.naming.NamingContext.lookup(NamingContext.java:173)

at org.apache.catalina.core.NamingContextListener.addResource(NamingContextListener.java:1091)

at org.apache.catalina.core.NamingContextListener.createNamingContext(NamingContextListener.java:661)

at org.apache.catalina.core.NamingContextListener.lifecycleEvent(NamingContextListener.java:249)

at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:94)

at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5105)

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

The reference to JSBasicDataSourceFactory extends a library that Tomcat 8.x no longer supports

Environment

JasperSoft 6.xAll Supported Windows Operating Systems

Resolution

1.  Stop the Apache Tomcat 8.x service on the JasperSoft server

2.  Navigate to the <Apache Tomcat 8.x Install Directory>\webapps\jasperserver-pro\META-INF directory

3.  Open the CONTEXT.XML file with a text editor

4.  Replace all instances of 'com.jaspersoft.jasperserver.tomcat.jndi.JSBasicDataSourceFactory' to 'com.jaspersoft.jasperserver.tomcat.jndi.JSCommonsBasicDataSourceFactory'

5.  Save changes to the file

6. Restart the Apache Tomcat 8.x service on the JasperSoft server

 

Additional Information

TEC1680587 - https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1680587.html