Default software content download job is running successfully with OK status but system status messages on domain manager still showing message " Software Contents are XX days old ".
Article ID: 7202
Updated On:
Products
Issue/Introduction
Default software content download job is running successfully with OK status but system status messages on domain manager ITCM Explorer still showing " Software Contents are XX days old " status.(As shown in below screenshot).
Environment
Client Automation - All supported versions.
Cause
The system status message is dependent on CIC job . The message will not go away due to some configuration issues at CIC side.
Resolution
1. Check if " Default Software Content download job " showing OK status in System Engine task list.
2. Check CIC.log from C:\Program Files (x86)\CA\SC\CIC\logs and see if it run with OK status.
2017-06-13 13:52:52,017 [CCMain] INFO [com.ca.sccc.CCMain] -
2017-06-13 13:52:52,017 [CCMain] INFO [com.ca.sccc.CCMain] - CIC initial configuration completed
2017-06-13 13:52:52,017 [CCMain] INFO [com.ca.sccc.CCMain] -
2017-06-13 13:52:52,017 [CCMain] INFO [com.ca.sccc.CCMain] - ****** CIC cycle: 1 started ********* [CIC version: 14.0.0000.0199 (I201603151749D)]
2017-06-13 13:52:52,017 [CCMain] INFO [com.ca.sccc.CCMain] -
2017-06-13 13:52:52,017 [CCMain] INFO [com.ca.sccc.CCMain] - Cycle 1 completed with status: OK. Elapsed time 1 minutes.
2017-06-13 13:52:52,017 [CCMain] INFO [com.ca.sccc.CCMain] - CIC completed normally
3. Check config.xml has correct SQL server name and application registration. (Location of config.xml file C:\Program Files (x86)\CA\SC\CIC\conf)
For Example :
<MDB_properties_by_domain>
<domain>
<domainName><Server_Name></domainName>
<mdbConn>jdbc:sqlserver:/<Server_Name>MDB:1433</mdbConn>
<mdbName>mdb</mdbName>
<mdbPassword>aW2yAr/ZENaBvfAMshjYFg==</mdbPassword>
<mdbUser>cicuser</mdbUser>
<className>com.microsoft.sqlserver.jdbc.SQLServerDriver</className>
<validationQuery/>
<maxIdleSessions>-1</maxIdleSessions>
<maxPoolSessions>10</maxPoolSessions>
<evictIdleTime>600000</evictIdleTime>
<evictInterval>60000</evictInterval>
</domain>
</MDB_properties_by_domain>
<content_server_connection_properties>
<url><###.###.##.##></url>
<unitId>c4ccc82f-4146-03e7-b61a-a974e7852c1e</unitId>
<proxyName><###.###.##.##></proxyName>
<proxyPort>9123</proxyPort>
<proxyUser<user_name></proxyUser>
<proxyPassword>leHDCkeo6RnH3BHRmmuy8w==</proxyPassword>
<useHttps>true</useHttps>
<iTechSponsorPort>443</iTechSponsorPort>
<connectIntervalMinutes>1440</connectIntervalMinutes>
<minimumRetryMinutes>5</minimumRetryMinutes>
<httpclientLogLevel>ERROR</httpclientLogLevel>
<fipsmode>on</fipsmode>
</content_server_connection_properties>
<applications>
<DSM>
<id>B1B13849-08D1-4DA6-91EA-2D278E5F00CC</id>
<licenseKey>PMDSM-00000-00000-00001</licenseKey>
<MDBRole>ca_itrm_group</MDBRole>
</DSM>
<UPM><id>682DCD15-5C94-4321-842D-E3944D3CA000</id><licenseKey>PMUPM-00000-00000-00001</licenseKey><MDBRole>ca_itrm_group</MDBRole></UPM></applications>
4. Execute the below query on mdb . It will give the result of software content download job last executed.
SELECT dateadd( ss, last_message_number + datediff(ss,getutcdate(),getdate()), convert(datetime,'19700101'))
FROM ca_acme_checkpoint
WHERE message_version_number=1001 and message_type_uuid=0xFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
5. Check config.xml <various_control_properties> section. If domain manager has internet connection for downloading the software definitions . Below both setting should be False.
Example : In below lines you can see offlineimport setting in True . This is the reason for system status message not getting updated even-though the engine job is OK status.
<various_control_properties>
<enableOfflineExport>false</enableOfflineExport>
<enableOfflineImport>true</enableOfflineImport>
6. Execute the below query to confirm if enableOfflineImport is set to true .
select * from ca_cic_manager where name='cic.misc.enableOfflineImport'
7. Change enableOfflineImport to false by executing below query.
update ca_cic_manager
set value='false'
where name='cic.misc.enableOfflineImport'
8. Run the below query again to confirm if enableOfflineImport is changed to false.
select * from ca_cic_manager where name='cic.misc.enableOfflineImport'
9 . Now run the Default Software Content Download job again and see if System Status message is not getting appeared on successful completion with OK status.
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