Installing Virtual Appliance Image fails to install
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Installing Virtual Appliance Image fails to install


Article ID: 7189


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On


The CA Identity Suite Virtual Appliance (vApp) lets you install and deploy Identity Management and Governance products and their associated services quickly with minimal effort. The vApp image is provided in an Open Virtualization Architecture format (OVA) that is compatible with modern Virtualization platforms.

When attempting to deploy the vApp image with VMWare Workstation the deployment may fail with the following error recorded in the  %temp%\VMWare-<user>\ovftool log file.


error: Connection error during download


CA Identity Manager Virtual Application Suite 14.x installed on VMWare


This issue is caused by a corrupt OVA file.  


To resolve this issue please download a fresh copy of the vApp image from the CA Support Portal (

Additional Information

For more information on deploying the CA Identity Manager Suite Virtual Application please refer to the product documentation.