Can't reach odataquery page after upgrading PM 3.1 to PM 3.5

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

CA Performance Management was upgraded in a customer environment from 3.1 to 3.5.

The page http://DA_host:8581/odataquery is not available

Page gets redirected to: http://<NetOps_Portal_IP>/Hostname>:8181/sso/sign-in.jsp?SsoProductCode=da&SsoRedirectUrl=http%3A%2F%2F<Portal_hostName>%3A8581%2Fodataquery%2Findex.html

However the page times out.

Environment

CA Performance Management 3.1 upgraded to 3.5

Cause

Only two XML files should be existing in the following location /opt/CA/PerformanceCenter/sso/webapps/sso/configuration with .xml extension.

CADataAggregator.xml
CAPerformanceCenter.xml

There was one more file with .xml extension in the above location.

CADataAggregator-original.xml

 

Resolution

CA Performance Manager SSO is extensible and the applications can put down their own xml file, sso knows how to talk to the xml files. It has no way of knowing that it should use CADataAggregator.xml or CADataAggragtor-original.xml however, the last one wins.

Rename the backed up files without a .xml extension and then try accessing the URL again.

The change does not need a restart of the services.