USS pages like "Report an Issue", "Request a Service", "My Requests" and "Ask a Question" shows blank page and nothing is displayed
Article ID: 7169
Updated On:
Products
Issue/Introduction
USS pages are blank for "Report an Issue", "Request a Service", "My Requests" and "Ask a Question" and nothing is displayed
Liferay log shows the following using casmadmin email address when logging into USS with another user which does not have set the email address showed below:
ERROR [ServiceMgmtClientServiceDeskImpl:82] Query returned 0 contacts for email_address = '[email protected]' whereClause
ERROR [ServiceMgmtClientServiceDeskImpl:82] Query returned 0 contacts for userid = '[email protected]hostname' whereClause
ERROR [ServiceDeskUtil:82] Could not find the total number of announcements for the current user [email protected]hostname
ERROR [ServiceMgmtClientServiceDeskImpl:82] Query returned 0 contacts for email_address = '[email protected]hostname' whereClause
ERROR [ServiceMgmtClientServiceDeskImpl:82] Query returned 0 contacts for userid = '[email protected]hostname' whereClause
ERROR [ServiceDeskUtil:82] Failed to get announcements: null
Cause
The eem.authentication.enabled.override = true option is set in the portal-ext.properties file which is disabling EEM authentication
Environment
Resolution
Remove or disable this option so the EEM authentication is enabled and solve the issue:
1) Log into USS Server
2) Go to USS Home folder\OSOP. Example: C:\Program Files\CA\Self Service\OSOP
3) Open portal-ext.properties file
4) Locate for eem.authentication.enabled.override = true
5) Remove eem.authentication.enabled.override = true or set to eem.authentication.enabled.override = false
6) Restart USS Services
Additional Information
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