Reports fail with "Null" error after changing the server's ip address
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Reports fail with "Null" error after changing the server's ip address


Article ID: 71653


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


You have changed the ip address of both the Clarity server and the Jasper server, since then, you are not able to get Jaspersoft / Advanced Reporting reports to work.
The following error is seen when executing a report:

java.lang.reflect.InvocationTargetException at 
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at 
sun.reflect.NativeMethodAccessorImpl.invoke( at 
sun.reflect.DelegatingMethodAccessorImpl.invoke( at 
java.lang.reflect.Method.invoke( at 
Caused by: com.jaspersoft.jasperserver.api.JSExceptionWrapper: Dynamic Proxy Data Source Pool can only be used at a Tenant Level context. 


Release: All Supported Releases


Run this command from the Clarity server when the configuration in Clarity changes:

admin jaspersoft syncPPMContext -userName superuser -password <superuser password> 

Note, the following command may also need to be run:

admin update jasperParameters

Additional Information

See also: Jaspersoft Commands in accordance with Clarity version