Reports fail with "Null" error after changing the server's ip address

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

You have changed the ip address of both the Clarity server and the Jasper server, since then, you are not able to get Jaspersoft / Advanced Reporting reports to work.
The following error is seen when executing a report:

java.lang.reflect.InvocationTargetException at 
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at 
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at 
java.lang.reflect.Method.invoke(Method.java:497) at 
com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.BeanReportDataSourceServiceFactory.createService(BeanReportDataSourceServiceFactory.java:94)

Caused by: com.jaspersoft.jasperserver.api.JSExceptionWrapper: Dynamic Proxy Data Source Pool can only be used at a Tenant Level context. 

Environment

Release: All Supported Releases

Resolution

Run this command from the Clarity server when the configuration in Clarity changes:

admin jaspersoft syncPPMContext -userName superuser -password <superuser password> 

Note, the following command may also need to be run:

admin update jasperParameters

Additional Information

See also: Jaspersoft Commands in accordance with Clarity version