NetApp_Ontap Probe is missing information VServers and Volumes

Article Id: 7160
Status: Published
Updated On: 14-02-2018 08:14
Legacy Id: TEC1961237
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES
Issue/Introduction:

We noticed that the NetApp_Ontap Probe (v1.12) is not collecting information VServers and Volumes. 

the following is seen in the netapp_ontap.log 

  • Jun 19 17:34:29:034 [Data Collector - 0, netapp_ontap] exception in getting value of voulme_max_size and fixed_volume
  • Jun 19 17:34:29:643 [Data Collector - 0, netapp_ontap] buildDisk - Error occured while populating data for folderId DISKnull
  • Jun 19 17:34:29:643 [Data Collector - 0, netapp_ontap] java.lang.NullPointerException
  • at com.nimsoft.probe.storage.netapp.collector.VolumesDataCollector.getVolumesAttribute(VolumesDataCollector.java:87)
  • at com.nimsoft.probe.storage.netapp.collector.VolumesDataCollector.getInformationData(VolumesDataCollector.java:70)
  • at com.nimsoft.probe.storage.netapp.sdk.Inventory.buildVservers(Inventory.java:207)
  • at com.nimsoft.probe.storage.netapp.sdk.Inventory.populateGraph(Inventory.java:152)
  • at com.nimsoft.probe.storage.netapp.sdk.Inventory.update(Inventory.java:113)
  • at com.nimsoft.probe.storage.netapp.sdk.NetAppSession.updateInventory(NetAppSession.java:179)
  • at com.nimsoft.probe.common.ctd.CtdSession.doInventoryUpdate(CtdSession.java:253)
  • at com.nimsoft.probe.common.ctd.ProbeDataCollector.executeSessionUpdateInventory(ProbeDataCollector.java:952)
  • at com.nimsoft.probe.common.ctd.ProbeDataCollector.execute(ProbeDataCollector.java:234)
  • at com.nimsoft.vm.collector.DataCollector.run(DataCollector.java:146)
  • at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
  • at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
  • at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
  • at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
  • at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
  • at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
  • at java.lang.Thread.run(Thread.java:745)

Cause:

Currently the NetApp_ontap probe does not support Netapp Metro Cluster

Environment:

NetApp Metro ClusterNetApp_Ontap Probe v1.12

Resolution:

There is no workaround at present.

Please raise an idea on the user community to request the netapp metro cluster be certified for a future release of the probe.