Unable to Login APM Console after EEM database change.

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

 

 After the EEM database has been modified, not able to launch the CA APM console.

 

Environment

APM 10.3EEM 12.5Users are part of a LDAP server

Cause

 The Introscope Enterprise Manager was not restarted after the EEM Database changed

Resolution

 Restart the Introscope Enterprise Manager.

 

On the EEM side, some cache gets maintains for a session. Once that cache expires, then connection problem happens which gets resolved after EM restart.