Unable to Login APM Console after EEM database change.

Article Id: 7153

Status: Published

Updated On: 14-02-2018 08:13

Legacy Id: TEC1629858

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction:

After the EEM database has been modified, not able to launch the CA APM console.

Cause:

The Introscope Enterprise Manager was not restarted after the EEM Database changed

Environment:

APM 10.3EEM 12.5Users are part of a LDAP server

Resolution:

Restart the Introscope Enterprise Manager.

On the EEM side, some cache gets maintains for a session. Once that cache expires, then connection problem happens which gets resolved after EM restart.