VMs are not displayed in the CA Spectrum side when integrated with CA UIM

Products

• CA Spectrum
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After enabling the "VMware Management" option in the UIM Configuration of OneClick Administration page, only the vCenter host is modeled in UIM Manager --> Virtualization --> VMware folder. VMs and other items are missing (from vmware probe). 

Environment

CA Spectrum 10.1.1, 10.2.x or 10.3 and CA UIM 8.51

Cause

Hosting vCenters on virtual machines that are being monitored by a vmware probe can cause self/cross-hosting issues.

Resolution

Solution: Set prevent_vcenter_correlation raw configure option as true in the vmware probe.

1. Make sure you are running the new vmware 6.60 probe 

2. Using Raw Configure, add the following to the <setup> section of the vmware probe config: 

prevent_vcenter_correlation = true 

 

 

 

3. Deactivate the vmware probe. (Right-click on the vmware probe and choose Deactivate)

4. Use the discovery_server callback "remove_master_devices_by_cskeys" to delete the affected machines from discovery (or possibly clear it all out) . You can find the cskey from cm_computer_system table. Consult KB000033702 for further information.
https://comm.support.ca.com/kb/removing-devices-from-usm-in-uim-82-and-later/KB000033702

5. Activate the vmware probe. (Right-click on the vmware probe and choose Activate)

6. Deactivate and activate the discovery_server probe to rush a new discovery task, otherwise the discovery task will be launched in the evening. The discovery_server will take time to populate the data into the CA UIM database. You can monitor the probeDiscovery queue to see whether the discovery task has finished.