VMs are not displayed in the CA Spectrum side when integrated with CA UIM

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Article ID: 7147

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Updated On:

Products

CA Spectrum DX Infrastructure Management

Issue/Introduction

After enabling the "VMware Management" option in the UIM Configuration of OneClick Administration page, only the vCenter host is modeled in UIM Manager --> Virtualization --> VMware folder. VMs and other items are missing (from vmware probe). 

Cause

Hosting vCenters on virtual machines that are being monitored by a vmware probe can cause self/cross-hosting issues.

Environment

CA Spectrum 10.1.1, 10.2.x or 10.3 and CA UIM 8.51

Resolution

Solution: Set prevent_vcenter_correlation raw configure option as true in the vmware probe.



1. Make sure you are running the new vmware 6.60 probe 



2. Using Raw Configure, add the following to the <setup> section of the vmware probe config: 



prevent_vcenter_correlation = true 


 







 

 



3. Deactivate the vmware probe. (Right-click on the vmware probe and choose Deactivate)



4. Use the discovery_server callback "remove_master_devices_by_cskeys" to delete the affected machines from discovery (or possibly clear it all out) . You can find the cskey from cm_computer_system table. Consult KB000033702 for further information.
https://comm.support.ca.com/kb/removing-devices-from-usm-in-uim-82-and-later/KB000033702



5. Activate the vmware probe. (Right-click on the vmware probe and choose Activate)



6. Deactivate and activate the discovery_server probe to rush a new discovery task, otherwise the discovery task will be launched in the evening. The discovery_server will take time to populate the data into the CA UIM database. You can monitor the probeDiscovery queue to see whether the discovery task has finished.



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