Policy Server is not generating the metrics to APM Introscope provider related to specific User Store

Article Id: 7144

Status: Published

Updated On: 14-02-2018 08:14

Legacy Id: TEC1941829

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On CA Single Sign-On

Issue/Introduction:

The Policy Server is not generating the metrics to APM Introscope provider related to User Store specific which SSO is supposed to generate.

Cause:

When the User Store is in a Directory Mapping, no statistics are produced for the given User Store.

Environment:

Policy Server : R12.52 CR00Introscope Agent : 8.0.2.0Introscope Manager : 12.0.4.0User Store : CA Directory R12 SP2

Resolution:

This has been fixed in R12.52 SP1 CR08