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Policy Server is not generating the metrics to APM Introscope provider related to specific User Store

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Article ID: 7144

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

The Policy ServerĀ is not generating the metrics to APM Introscope provider related to User Store specific which SSO is supposed to generate.

Environment

Policy Server : R12.52 CR00Introscope Agent : 8.0.2.0Introscope Manager : 12.0.4.0User Store : CA Directory R12 SP2

Cause

When the User Store is in a Directory Mapping, no statistics are producedĀ for the given User Store.

Resolution

This has been fixed in R12.52 SP1 CR08