Policy Server is not generating the metrics to APM Introscope provider related to specific User Store

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• AXIOMATICS POLICY SERVER
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

The Policy Server is not generating the metrics to APM Introscope provider related to User Store specific which SSO is supposed to generate.

Cause

When the User Store is in a Directory Mapping, no statistics are produced for the given User Store.

Environment

Policy Server : R12.52 CR00Introscope Agent : 8.0.2.0Introscope Manager : 12.0.4.0User Store : CA Directory R12 SP2

Resolution

This has been fixed in R12.52 SP1 CR08