Maileater attachment requests are causing an error
Article ID: 71415
Updated On: 11-07-2023
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Maileater functionality errors regarding attachments handling. May experience the following errors in the logs
02/01 10:18:40.21 SERVER1 pdm_proctor_nxd 8464 SIGNIFICANT STDIO 0 Use of uninitialized value $lbl in hash element at D:/PROGRA~1/CA/SERVIC~1/bin/text_api.pl line 974.
02/01 10:18:40.40 SERVER1 spelsrvr 3884 ERROR text_api.spl 365 tapi_add_attachment() Unable to locate repository. Cannot add attachments.
Conventional attachments functionality is working overall.
02/01 10:18:40.21 SERVER1 pdm_proctor_nxd 8464 SIGNIFICANT STDIO 0 Use of uninitialized value $lbl in hash element at D:/PROGRA~1/CA/SERVIC~1/bin/text_api.pl line 974.
02/01 10:18:40.40 SERVER1 spelsrvr 3884 ERROR text_api.spl 365 tapi_add_attachment() Unable to locate repository. Cannot add attachments.
Conventional attachments functionality is working overall.
Environment
Release: CA Service desk manager 17.x.
Cause
Mailbox settings need to be configured to accept the correct attachments configuration
Resolution
Missing mailbox configuration for attachments. One configuration for attachments that may address the issue involves checking on "Force Attachment Splitout"
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