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Unable to run APM Introscope Reports


Article ID: 71406


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


After updating their Linux OS, the customer is unable to generate reports in the Management Module.

When running reports  they are getting error similar to this in the log:
1/19/18 11:31:27.067 AM CST [ERROR] [PO:main Mailman 2] [Manager.MessageService] Exception: java.lang.ArrayIndexOutOfBoundsException: 0 calling method: com.wily.isengard.messageprimitives.service.MessageServiceCallMessage: {com.wily.reporting.common.IReportService.fillSmartReport, v1, [key: 3600198766864545008, po: Workstation_191.client_main, SmartReportsTemplate[com.wily.introscope.util.LocalizedStringMap, {null=GENERIC JBoss Report}]]}


This is a bug for this specific RHEL version and is planned to be fixed in a later OS release.


This was found in on RHEL 7.4 but can impact any supported APM release running RHEL 7.4.


The solution is to copy the attached file to the required location. -> /etc/fonts/ folder on MOM


1558535841305local.conf get_app