DE (dSeries) service does not start
Article ID: 7136
Updated On:
Products
Issue/Introduction
The CA_Workload_Automation_7599 service times out and does not start.
Environment
Cause
During startup the DE Server tracks and logs all active jobs and applications.
After an outage where the connection to the database was lost, over 10000 active jobs accumulated in WAITING, PREDWAIT and other active statues.
The DE Server was unable to complete it's initialization within the 600 default seconds due to the unusually large amount of active jobs.
Resolution
Edit the "<DE_install_dir>\WorkloadAutomation*\conf\windows.service.properties" file.
The default timeout setting is:
servicegracewait=600
Increase the above value until the server is able to start. For example;
servicegracewait=7200
Additional Information
For 10000+ jobs, the CA_Workload_Automation_7599 service was observed to take 1834 seconds to start.
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