The requested module is disabled. ResponseCode : SYSTEM_ERROR ResponseMessage : The requested module is disabled

Products

• CA Process Automation Base

Issue/Introduction

After Installing the CA Service Desk Manager connector, Created a process with CA Service Desk operators and tried to run the process. The process got failed with below messages:

ResponseCode        :  SYSTEM_ERROR

ResponseMessage  :  The requested module is disabled

Cause

The CA ServiceDesk connector status is either "Disabled" or "Empty" for "Enable/Disable" column in the configuration Browser for this Named Orchestrator as shown in below image:

<Please see attached file for image>

Environment

Release: ITPASA99000-4.3-Process Automation-Add On License for-CA Server Automation
Component:

Resolution

Solution:

• Open PAM --> Go to Configuration --> Expand Orchestrators --> Select the named Orchestrator 
• Lock the Orchestrator
• Enable the connector as shown in below image:  

  <Please see attached file for image>

  src="/servlet/servlet.FileDownload?file=0150c000004AK5eAAG" alt="connector_enabled.jpg" width="1859" height="506">

• Save the changes 
• Unlock the Orchestartor

Additional Information

This issue is observed in a cluster setup with LoadBalancer.