After Installing the CA Service Desk Manager connector, Created a process with CA Service Desk operators and tried to run the process. The process got failed with below messages:
ResponseCode : SYSTEM_ERROR
ResponseMessage : The requested module is disabled
The CA ServiceDesk connector status is either "Disabled" or "Empty" for "Enable/Disable" column in the configuration Browser for this Named Orchestrator as shown in below image:
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Solution:
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src="/servlet/servlet.FileDownload?file=0150c000004AK5eAAG" alt="connector_enabled.jpg" width="1859" height="506">This issue is observed in a cluster setup with LoadBalancer.