Log purge messages not sent to new admin email address after configuration update

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

We changed the Admin Email address on the Config > Monitor page and stopped and restarted the monitor. Most admin emails now go to the new address, but the log purge emails that are generated as per automatic log purge settings configured on the Config > Logs page continue to be sent to the old address.

Environment

PAM releases prior to 3.1.3 and 3.2.2

Cause

The log purge is handled by a separate process that does not read the updated email configuration until it's restarted.

Resolution

The problem can be resolved by saving an Update to the Automatic Log Purge Settings configuration on the Logs > Config page. It is not necessary to actually make a change to the configuration, just hitting the Update button should work. Look for a message "logwatch[<PID>]: Starting up logwatch" in the session logs to confirm that the process was restarted.

Additional Information

This is addressed in 3.1.3 and 3.2.2.
Resolved Issues in 3.1.3
Resolved Issues in 3.2.2

Salesforce Case Number	Internal Defect ID	Resolved Issue
00778077	DE302012	Log purge messages are not sent to a new admin email address after a configuration update.