Error "Flexeraax0$aaa: Windows DLL failed to load" when trying to install Web Agent

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

When trying to run the R12.52 SP1 CR06 Web Agent installation wizard in Windows 2016 I am getting the following error while initializing:

This Application has Unexpectedly Quit
Invocation of this Java Application caused an
InvocationTargetException. This application will now exit. (LAX)

If I check the details available before quitting the installer I do see:

Flexeraax0$aaa: Windows DLL failed to load
at Flexeraax0.af(Unknown Source)
at Flexeraax0.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

 

 

Cause

This error occurs when you are running a installer which is not supporting your current OS. As per current Platform Support Matrix, Windows Server 2016 is supported for R12.52 SP1 CR06, but it needs a special installer and not the common one.

Environment

Web Agent R12.52 SP1 CR06 on Windows Server 2016

Resolution

For IIS10 on Windows Server 2016, you need to use a special R12.52 SP1 CR06 package instead, which is delivered separately:
https://support.ca.com/irj/portal/solncdndtls?aparNo=RS95103&os=ANY&fc=2&actionID=3

 

Additional Information

 

 

RS95103   Siteminder Web agent 12.52 SP01 CR06 for IIS 10

RS92406   Siteminder Web agent 12.52 SP01 CR06