xflow creating a request get error "Server Unavailable" Please contact administrator.

Products

• CA Service Management - Service Desk Manager
• ServiceDesk

Issue/Introduction

From Analyst interface when creating a new xFlow ticket as request the following message error appear in the right top corner:

Server Unavailable 
Please contact administrator

IncidentMS.log:
Invalid ticket type (I) provided for this resources (cr)

 

Environment

SDM 17.x

Cause

This issue occurs because by default xFlow configuration for tickets is for "incident" only.

Resolution

To allow xFlow to create requests then Configuration key "TicketType" with value "0" need to be modify to "2" or "3".

This Configuration key "TicketType" is located under Administartion tab-> xFlow Analyst Interface-> General.

Once new value has been set then xFlow need to be restarted to apply changes.