xflow creating a request get error "Server Unavailable" Please contact administrator.

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Article ID: 7044

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Updated On:

Products

CA Service Management - Service Desk Manager ServiceDesk

Issue/Introduction

From Analyst interface when creating a new xFlow ticket as request the following message error appear in the right top corner:

Server Unavailable 
Please contact administrator



IncidentMS.log:
Invalid ticket type (I) provided for this resources (cr)

 

Cause

This issue occurs because by default xFlow configuration for tickets is for "incident" only.

Environment

SDM 14.1.3
SDM R17

Resolution

To allow xFlow to create requests then Configuration key "TicketType" with value "0" need to be modify to "2" or "3".

This Configuration key "TicketType" is located under Administartion tab-> xFlow Analyst Interface-> General.

Once new value has been set then xFlow need to be restarted to apply changes.

Additional Information

For more information about Xflow configuration please check administration guide:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/14-1/using/xflow-analyst-interface/create-a-ticket-in-the-xflow-analyst-interface.html

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/using/xflow-interface/create-a-ticket-in-the-xflow-interface.html

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