r7 Agent Inactive after changerole

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Article ID: 7035

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Updated On:

Products

DSERIES- SERVER CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

R7 agent is inactive after secondary server becomes primary.

 

Cause

Bug in r7

The transmitter.log contains a connection timed out message.

Environment

Release: WKLOEB01300-11.3-Workload Automation-Agent for Oracle EBusiness Ste
Component:

Resolution

Stop and restart the agent and it will connect successfully and be Active.

R7 is no longer supported and problem does not exist in r11.3, the resolution is to upgrade the agent.