IT Process Automation 4.3, SP2 is not available for download

Article Id: 7031

Status: Published

Updated On: 14-02-2018 08:14

Legacy Id: TEC1345929

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

We want to upgrade our IT Process Automation product 4.3 from SP1 to SP2. In the download center, under the CA Asset Portfolio Management product, we only see the IT Process Automation 4.3, SP1. Process Automation 4.3 SP2 is not available.

Cause:

ITPAM 4.3, SP2 has not yet been certified with CA Asset Portfolio Management 14.1

Environment:

CA Asset Portfolio Management 12.9 or 14.1, any patch level.

Resolution:

When ITPAM 4.3, SP2 has been certified with CA Asset Portfolio Management, then it will appear in the download center, under the CA Asset Portfolio Management and/or the IT Asset Manager products.