Getting Error message "Charts require flash plug-in" on Configuration tab

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Article ID: 7004

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

Getting Error message "Charts require flash plug-in" on the Configuration tab

 

Cause

All major Browser's have, or will soon, disabled FLASH by default.

Environment

Release: ITPASA99000-4.3-Process Automation-Add On License for-CA Server Automation
Component:

Resolution

The Orchestrators usage of FLASH for the Operations tab was removed in the current release of IT Process Automation.  The Operations tab is now HTML5 based which is more secure and supported by all recent browser versions. 

 

If running an older version that still uses Flash you can either:

1. Reenable Flash.  Please see the following instructions from Adobe on how to enable Flash in general, or how to add a specific exception to allow Flash for Process Automation: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html

2.  Use the column filters to navigate and view Instance runs. This filtering is available for a number of the columns - Instance, State, Progress, Start Time and End Time. 
For example, to see all Suspended, Blocked and Failed instances:

 

 

 

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