Getting Error message "Charts require flash plug-in" on Configuration tab

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Article ID: 7004

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

Getting Error message "Charts require flash plug-in" on the Configuration tab

 

Cause

FLASH software support and funcaitonlity ended at the end of 2020. 

Environment

Release: ITPASA99000-4.3-Process Automation-Add On License for-CA Server Automation
Component:

Resolution

The Orchestrators usage of FLASH for the Operations tab was removed in the current release of IT Process Automation.  Starting from version 4.3 SP5, the Operations tab is now HTML5 based which is more secure and supported by all recent browser versions. 

 

If running an older version of Process Automation you can still utilize the Operations view by using the column filters. 

Use the column filters to navigate and view Instance runs. This filtering is available for a number of the columns - Instance, State, Progress, Start Time and End Time. 
For example, to see all Suspended, Blocked and Failed instances:

 

 



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