In OneClick Webclient the Service Desk Ticket ID link is missing to launch into Service Desk Ticket

book

Article ID: 6988

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

In OneClick Webclient the Service Desk Ticket ID link is missing to launch into Service Desk Ticket

Environment

10.2

Resolution

10.02.00.PTF_10.2.035 has been produced to correct this issue.

Fix included:

1.Extended the existing API to get the trouble ticket URL and set it in a variable so that webclient will read the variable to get the trouble ticket URL.

2.Implemented both in Back-end side and the UI changes.

This fix is included in future release Spectrum 10.3