activity notification rule upper limit

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Is there a limit to the maximum number of CA Service Desk Manager (CA SDM) notifications rules that can be tied to an activity notification?

Environment

Release: 14.1 and above
Component:  CA Service Desk Manager

Resolution

There is no documented limitation on the number of Notification Rules that can be attached to an Activity Association.

Additional Information

Excessive notification rule listings may result in performance issues with Service Desk.  We advise that any such rules be tested in a non-production instance before deployment in production