BOXI - User must have at least one alias (FWB 00010)

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When connecting to BI Launchpad or CMC using LDAP Trusted authentication the following error appear:
" User must have at least one alias. (FWB 00010) The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67] 42301 {} ..User must have, at least one alias. (FWB 00010) Failed to find a working alias for the user"

Note: Manual authentication works fine.

Cause

• The user does not have an Enterprise alias. However, it is not possible to login with trusted authentication if the user does NOT exist in BI.
• User has a different Alias from SDM.
• The issue appears since changing the LDAP server version to Novell eDirectory 8.x.x. This version is not supported with SAP BusinessObjects Business Intelligence platform 4.1 Service Pack 7. Refer to the following Supported Platforms (PAM):  https://www.sap.com/documents/2016/05/e23d0b85-737c-0010-82c7-eda71af511fa.html

Environment

SAP BusinessObjects Business Intelligence platform 4.1 Service Pack 3/5Novell eDirectory 8.x.xSDM 14.1.X

Resolution

1. Use a Supported LDAP server
2. Workaround: Add manually an Enterprise alias to each LDAP user by:
   a) Login in CMC
   b) Select user and Groups
   c) Select Ldap user who can't access
   d) Go to properties and then click on "New alias" button.
   e) enter same UserId as SDM.

Additional Information

https://www.sap.com/documents/2016/05/e23d0b85-737c-0010-82c7-eda71af511fa.html

https://apps.support.sap.com/sap/support/knowledge/preview/en/2309717